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Common Ordering Questions

In this article, you will learn what to do when products, carts, or orders do not behave as expected.

Screenshot needed

Add screenshots of common cart warnings and empty product search results.

I Do Not See Products​

  1. Confirm that you selected an arrival date range.
  2. Clear advanced filters.
  3. Search with a shorter product or variety name.
  4. Try a wider date range.

If products still do not appear, there may be no available inventory for those dates.

My Cart Changed​

Inventory can change before checkout. Review the warning, then accept the available quantity, accept the updated arrival date, or remove unavailable items.

I Cannot Increase The Quantity Of A Cart Item​

The item arrives on a day your supplier does not currently ship, and special arrivals are switched off. Choose stock arriving on a regular shipping day instead. You can still reduce the quantity or remove the line, and the cart offers to remove it for you when you try to check out.

My Cart Expired​

Cart reservations are temporary. Add the products again from Available Products if they are still available.

I Cannot Modify An Order​

Some orders are no longer editable after they move forward in the review process. Open the order details to check its status, then contact your administrator if the order still needs attention.

I Need The Same Products Every Week​

Use Standing Orders instead of placing the same order manually each week.