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Report A Problem Or Suggestion

In this article, you will learn how to send a problem report or a suggestion to the team from any screen, and what the error pages mean.

Screenshot needed

Add a screenshot of the round report button in the lower-right corner and of the report form with the Problem and Suggestion options.

Before You Start​

Sign in first. The report button appears on every screen once you are signed in.

Send A Report​

  1. Select the round Report an issue or suggestion button in the lower-right corner of the screen. On a phone, it sits just above the bottom tab bar.
  2. Choose the kind of report: Problem when something is broken or not working as expected, or Suggestion when you have an idea to make Floral Stock better.
  3. Describe it in your own words. For problems, include what you did, what you expected, and what happened instead. The description needs at least 10 characters.
  4. Select Send report.

You will see a confirmation when the report is delivered. If it cannot be sent, your text stays in the form so you can try again.

What Happens Next​

The team receives your report together with helpful context: the page you were on, your account name, and technical details that make the problem easier to reproduce, which may include a recording of how the screen behaved during your session. You do not need to copy the web address or take screenshots.

There is no reply inside the app. If your report needs follow-up, the team will contact you by email.

Understand Error Pages​

Sometimes Floral Stock shows a full-page message instead of the screen you expected:

  • This page has wilted (404): the address does not exist or has moved. Use Go to homepage, or Go back when it is offered.
  • Access Denied (403): your account does not have permission for that area. If you believe this is an error, contact your administrator.
  • Something went wrong (500): an unexpected error stopped the page. Select Try again first. If it keeps failing, select Report this problem; the report arrives already linked to the technical details of that exact error.
  • Service unavailable (503): Floral Stock is having trouble checking your sign-in status. The page retries automatically; you can keep it open until service returns.

On error pages, Go back is offered only when returning is safe. After time-sensitive steps, such as uploading availability or placing an order for a customer, the button stays hidden; use the main menu instead.

Troubleshooting​

  • If the report cannot be sent, check your internet connection and select Send report again.
  • The Send report button stays disabled until you choose a report type and write at least 10 characters.
  • If you keep landing on an access denied page, tell your administrator which screen you were trying to open.